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About Us

B2B

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Frequently Asked Questions
Our customer support is available Monday to Friday
Average answer time: 24h
What products does OutGearPro offer?

OutGearPro specializes in premium outdoor camping gear, including foldable camping tables, IGT modular tables, camping furniture, and accessories designed for camping, overlanding, BBQs, picnics, and outdoor adventures.

How long does shipping take?

Orders are typically processed within 1–2 business days.

Estimated delivery:

     Air Express Line (Air Freight + Customs Clearance + Final Delivery)

     Lead Time: 7–12 days for Europe and America; 3–6 days for Southeast Asia. It is a cost-effective option and the first choice for restocking light and small best-selling items.

    Sea / Railway Express Line (Ocean Freight / China-Europe Railway)

     Lead Time: 25–40 days for sea freight to Europe and America, 18–28 days for railway freight to Europe and America; 7–15 days for sea freight to Southeast Asia. With the lowest unit price, it is suitable for bulk stock purchases, large furniture and hardware items.

Do you offer free shipping?

Yes. We offer free shipping on qualifying orders over $69  Shipping costs for smaller orders are calculated at checkout.

What is your return policy?
We offer a 15-day return policy. If you're not completely satisfied with your purchase, you can request a return within 15 days of receiving your order, provided the item meets our return requirements.
Do your products come with a warranty?
Yes. Most products are backed by our 1-Year Outdoor Warranty, covering manufacturing defects under normal use. Please refer to our Warranty Policy for full details.
Are your camping tables easy to assemble?

Absolutely. Our foldable camping tables are designed for quick setup and pack-down without requiring complicated tools, making them ideal for camping, overlanding, tailgating, and outdoor cooking.

Are the tables weather-resistant?

Yes. Our outdoor tables are built with durable materials designed to withstand typical outdoor conditions, including sunlight, moisture, and regular campsite use. We recommend storing them in a dry place after use to maximize their lifespan.

Is checkout secure?
Yes. We use secure payment processing and encrypted checkout technology to protect your personal and payment information throughout the purchasing process.
How can I contact customer support?

If you have questions before or after your purchase, you can contact our customer support team through our Contact Us page or by email. We're happy to help with product recommendations, order inquiries, and after-sales support.

What is an IGT camping table?

An IGT (Iron Grill Table) camping table is a modular outdoor table system that allows campers to customize their setup with interchangeable inserts such as grills, burners, storage baskets, cutting boards, and other cooking accessories. It offers greater flexibility than traditional camping tables for outdoor cooking and camping.

Why choose an IGT modular camping table?

An IGT modular camping table allows you to build a personalized outdoor kitchen. You can add cooking modules, storage racks, side tables, and accessories based on your camping style, making it ideal for camping, overlanding, BBQs, RV trips, and outdoor adventures.

Are your camping tables portable?

Yes. Our foldable camping tables are designed for easy setup, compact storage, and convenient transportation. They are ideal for car camping, overlanding, fishing, RV travel, tailgating, and backyard BBQs.

Are your camping tables compatible with IGT accessories?

Yes. Many of our camping tables feature an IGT modular design, allowing you to customize your setup with compatible inserts, grills, storage modules, and cooking accessories for a more versatile outdoor experience.

What outdoor activities are OutGearPro products designed for?

Our products are suitable for:

  • Camping
  • Overlanding
  • Outdoor cooking
  • BBQ parties
  • RV travel
  • Picnics
  • Fishing trips
  • Tailgating
  • Backyard gatherings
Frequently Asked Questions About Policies
Returns & Refunds
What is your return policy?

We offer a 15-day return policy. You have 15 days after receiving your item to request a return. To be eligible, your item must be unused, unworn, in the same condition as received, with original tags and packaging. You will also need proof of purchase, such as a receipt or order confirmation.

How do I request a return?

To start a return, please contact our customer service team at hello@outgearpro.com with your order details and return reason. If your return request is approved, we will provide a return shipping label and instructions on where to send your package.

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

How long do I have to return my order?

You can request a return within 15 days of receiving your order. Returns requested after this period may not be accepted.

What conditions must my item meet to be eligible for a return?

To qualify for a return, your item must:

  • Be unused and unworn
  • Be in the same condition as when you received it
  • Include original tags
  • Be returned in the original packaging
  • Include proof of purchase

Items that do not meet these requirements may not be eligible for a refund.

Who pays for return shipping?

If the return is caused by the customer, the customer is responsible for the return shipping cost. The shipping fee depends on the shipping carrier selected by the customer.

If the return is due to our error, such as receiving a damaged or incorrect item, we will cover the return shipping cost.

What should I do if I receive a damaged or incorrect item?

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong product, contact us immediately at hello@outgearpro.com.

Our team will review the issue and provide the appropriate solution.

Can I return sale items or gift cards?

No. We do not accept returns for:

  • Sale items
  • Gift cards
  • Certain non-returnable products

Please contact us if you are unsure whether your item qualifies for a return.

What items cannot be returned?

For safety and quality reasons, some products are not eligible for returns, including:

  • Perishable goods such as food, flowers, or plants
  • Customized or personalized products
  • Personal care products
  • Hazardous materials
  • Flammable liquids or gases
  • Sale items
  • Gift cards

If you have questions about a specific product, please contact our support team.

Can I exchange an item?

We currently do not offer direct exchanges. The fastest way to receive a different item is to return your original purchase. Once your return is approved, you can place a new order for the item you want.

How long does it take to receive my refund?

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method. Please note that your bank or credit card provider may require additional processing time.

In some cases, refunds may take up to 14 days after processing to appear in your account.

Where will my refund be sent?

Approved refunds will be issued to the original payment method used for your purchase.

Can I return an item without contacting customer service first?

No. All returns must be requested and approved before sending items back. Packages returned without prior authorization may not be accepted.

How can I contact you about a return or refund?

If you have any questions about returns, refunds, or exchanges, please contact us at:

Email: hello@outgearpro.com

Our customer support team will be happy to assist you.

Terms of Service
What are the Terms of Service for this website?

Our Terms of Service explain the rules, conditions, and policies that apply when you access our website or purchase products from us. By using our website or placing an order, you agree to follow these terms and conditions.

These terms apply to all website visitors, customers, merchants, and users who interact with our services.

Who can use this website?

You must be at least the legal age of majority in your state or country to use this website or make purchases.

If you are under the legal age, you may only use our website with permission and supervision from a parent or legal guardian.

Do I need to agree to the Terms of Service before purchasing?

Yes. By browsing our website, creating an account, or purchasing products, you agree to our Terms of Service.

If you do not agree with these terms, you should not access our website or use our services.

Can I use your products for illegal purposes?

No. Our products and services must only be used for lawful purposes.

You may not use our website, products, or services to violate any applicable laws, regulations, copyrights, trademarks, or other legal rights.

Can you refuse or cancel my order?

Yes. We reserve the right to refuse, limit, or cancel any order at our discretion.

Orders may be restricted due to reasons such as:

  • Incorrect account information
  • Suspicious transactions
  • Quantity limitations
  • Suspected reseller or distributor activity
  • Product availability issues

If your order is modified or canceled, we may contact you using the email address or contact information provided during checkout.

Are product prices guaranteed?

Product prices may change at any time without prior notice.

We reserve the right to update pricing, modify promotions, or discontinue products according to business needs.

The price shown at checkout will apply to your order unless an error or issue requires correction.

Are product images and colors accurate?

We make every effort to display product images and colors accurately.

However, differences may occur depending on your device, screen settings, monitor calibration, or display technology. We cannot guarantee that your screen will show colors exactly as the actual product appears.

Are all products always available?

Product availability may change without notice.

Some products may have limited quantities, and we reserve the right to:

  • Limit product quantities
  • Discontinue products
  • Restrict sales by location or customer
  • Modify product descriptions or pricing
What information do I need to provide when placing an order?

To complete your purchase, you must provide accurate and complete information, including:

  • Name
  • Shipping address
  • Billing information
  • Email address
  • Payment details

You are responsible for keeping your account and order information updated.

How is my personal information handled?

Your personal information is handled according to our Privacy Policy.

When you submit information through our website, your data is processed according to our privacy and security practices.

Is my payment information secure?

Yes. Credit card information is encrypted during transmission to help protect your payment details.

However, customers should also protect their account information and avoid sharing passwords or sensitive details.

Can I use third-party tools or services on your website?

Our website may provide access to third-party tools or services.

These tools are provided on an “as available” basis, and we are not responsible for issues caused by third-party services. Users should review the terms and conditions of any third-party provider before use.

Are third-party websites linked from your website covered by your Terms of Service?

No. Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, policies, products, or services provided by third-party websites. Customers should review the policies of those websites before making purchases or sharing information.

Can I submit feedback, reviews, or comments?

Yes. Customers may submit feedback, suggestions, ideas, or other comments.

By submitting comments, you agree that we may use, edit, publish, distribute, or display that content without compensation, unless otherwise required by law.

What type of comments are not allowed?

Users may not submit content that:

  • Violates copyright or intellectual property rights
  • Contains illegal, offensive, threatening, or harmful material
  • Includes malware, viruses, or malicious code
  • Provides false information
  • Misrepresents another person or organization
Can information on the website contain errors?

While we try to provide accurate and updated information, errors may occasionally occur.

We reserve the right to correct:

  • Product descriptions
  • Pricing information
  • Promotions
  • Shipping details
  • Availability information

We may update information or cancel orders if incorrect information affects a transaction.

What activities are prohibited on this website?
Use this text to answer questions in as much detail as possible for your customers.
Do you guarantee uninterrupted website service?

We do not guarantee that our website or services will always be available, secure, or error-free.

Temporary interruptions, maintenance, or technical issues may occur.

What happens if I violate the Terms of Service?

If you violate these Terms of Service, we may:

  • Suspend or terminate your account
  • Restrict access to our website
  • Cancel services
  • Take necessary legal action when appropriate

You remain responsible for any outstanding payments or obligations.

Are these Terms of Service updated?

Yes. We may update or modify these Terms of Service at any time.

Customers are encouraged to review this page periodically. Continued use of our website after changes are posted means you accept the updated terms.

What happens if part of these Terms becomes invalid?

If any section of these Terms of Service is found to be invalid or unenforceable, the remaining sections will continue to remain effective.

How can I contact you about the Terms of Service?

If you have questions about our Terms of Service, please contact us:

Email: hello@outgearpro.com

Privacy Policy
What personal information do you collect?

We collect personal information that is necessary to provide and improve our services. This may include your name, email address, telephone number, postal address, account information, order details, payment information, and any other information you voluntarily provide when using our website.

When you visit our website, we may also automatically collect technical information such as your IP address, browser type, access time, visited pages, and transmitted data volume to maintain website security and performance.

Why do you collect my personal data?

We collect and process your personal data for the following purposes:

  • To provide and manage our services
  • To process and deliver your orders
  • To complete payments and prevent fraud
  • To communicate with you regarding your account or purchases
  • To improve website performance and user experience
  • To analyze website usage and optimize our marketing activities
  • To comply with legal obligations
Do you collect personal information when I browse your website?

Yes. When you visit our website without creating an account or making a purchase, certain technical information may be automatically collected by your browser.

This information may include:

  • IP address
  • Date and time of access
  • Pages visited
  • Amount of transferred data
  • Browser type and version

This information helps us ensure website stability, security, and proper functionality.

Do I need to create an account to use your website?

No. You can browse our website without creating an account.

However, creating an account may allow you to:

  • Manage your orders
  • View purchase history
  • Save your information for faster checkout
  • Access personalized services

When you register an account, we only collect information that you voluntarily provide.

What information is collected when I create an account?

When you create an account, we may collect:

  • Full name
  • Username or title (if applicable)
  • Email address
  • Password
  • Contact details
  • Shipping and billing information
  • Other information you choose to provide
What information do you collect when I place an order?

When you purchase products from our online store, we collect order-related information, including:

  • Product details
  • Order number
  • Shipping address
  • Billing address
  • Payment status
  • Delivery information
  • Customer service communications
  • Return or refund information

This information allows us to process, fulfill, and support your order.

How do you process payment information?

We use trusted third-party payment providers to securely process payments.

Payment-related information may include:

  • Billing address
  • Payment method
  • Credit card details
  • Bank account information (where applicable)
  • Payment verification information

We only share payment information required to complete the transaction with authorized payment service providers.

Is my payment information secure?

Yes. We use technical and organizational security measures to protect your personal information.

Your order and account information are transmitted securely using SSL (Secure Socket Layer) encryption technology.

Do you use cookies?

Yes. We use cookies and similar technologies to improve your browsing experience, maintain website functionality, analyze website performance, and support marketing activities.

Cookies help us:

  • Remember your preferences
  • Keep the website secure
  • Understand how visitors use our website
  • Improve our services
  • Provide relevant advertising
What types of cookies do you use?

We may use the following types of cookies:

Strictly Necessary Cookies

These cookies are required for basic website functions, such as secure account access and checkout.

Functional Cookies

These cookies remember your preferences and provide enhanced features.

Analytics Cookies

These cookies help us understand website usage and improve performance.

Advertising Cookies

These cookies help provide more relevant advertisements based on your interests.

Can I disable cookies?

Yes. You can manage or disable cookies through your browser settings.

Please note that disabling cookies may affect certain website functions, including personalized features and services.

You may also update your cookie preferences through the cookie management settings available on our website.

Do you use Google Analytics?

Yes. We may use Google Analytics to analyze website traffic and understand how visitors interact with our website.

Google Analytics may collect information such as:

  • Pages visited
  • Time spent on the website
  • Browser information
  • Device information

You can manage your Google Analytics preferences through available browser tools or Google privacy settings.

Do you use advertising or remarketing services?

Yes. We may use advertising and remarketing technologies provided by third parties, including:

  • Google Ads
  • Microsoft Advertising (Bing Ads)
  • Facebook Business Tools

These services may use cookies or similar technologies to provide more relevant advertisements and measure advertising performance.

Do you share my personal information with third parties?

We only share your personal information when legally permitted or necessary to provide our services.

We may share information with:

  • Payment providers
  • Shipping and logistics companies
  • Technical service providers
  • Customer support providers
  • Legal authorities when required by law

Third-party providers are carefully selected and required to protect your information.

Do you sell my personal data?

No. We do not sell your personal data.

We only process and share information when necessary to provide our services, fulfill orders, comply with legal requirements, or improve our website operations.

Is my personal data transferred outside the European Economic Area (EEA)?

Some service providers or partners may process data outside the European Economic Area (EEA).

When this occurs, we take appropriate measures to ensure your personal data receives a level of protection equivalent to European data protection standards.

How long do you keep my personal information?

We retain personal data only for as long as necessary for the purposes described in our Privacy Policy.

Some information may need to be stored longer due to legal requirements, including tax, accounting, or legal obligations.

What happens to my data if I close my account?

If you close your customer account, we will delete your personal information where legally permitted.

Certain information may need to be retained for legal, accounting, or dispute-resolution purposes. In such cases, the information will be securely restricted from further processing.

What rights do I have regarding my personal data?

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing of your data
  • Object to certain processing activities
  • Request data portability
  • Withdraw your consent
How can I request access to my personal information?

You can contact us to request information about your personal data.

To protect your privacy and prevent unauthorized disclosure, we may require sufficient proof of identity before processing your request.

Can I withdraw my consent for data processing?

Yes. If we process your personal data based on your consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the legality of processing that occurred before your withdrawal.

How can I object to the use of my personal data?

You may object to certain types of processing, especially processing based on legitimate interests or direct marketing purposes.

To submit an objection, please contact us using the contact details provided in our Privacy Policy.

How do you protect my personal information?

We use appropriate technical and organizational security measures, including:

  • SSL encryption
  • Secure data storage practices
  • Access controls
  • Monitoring procedures

These measures help protect your personal information from unauthorized access, loss, misuse, or disclosure.

How can I contact you about privacy concerns?

If you have questions, requests, or concerns regarding your personal data or this Privacy Policy, please contact our Data Protection Officer:

Email: hello@outgearpro.com

Do you update your Privacy Policy?

Yes. We may update this Privacy Policy from time to time due to changes in our services, technology, or legal requirements.

We recommend reviewing this page periodically for the latest information about how we protect your personal data.

Shipping & Transport Policy
How long does it take to process my order?

Orders placed before 4:00 PM (local business time) are usually packed, handed over to the logistics provider, and assigned a tracking number within 1–2 business days. Orders placed after 4:00 PM, on weekends, or on public holidays will be processed on the next business day.

How long does international shipping take?

Shipping time depends on the destination and the shipping method you choose at checkout.

Typical delivery times range from 14 to 40 days, including order processing and international transit. Actual delivery may vary due to customs clearance, local courier performance, weather conditions, or peak shipping seasons.

What shipping methods do you offer?

We offer multiple international shipping options to meet different delivery needs, including:

  • Air Express Line – Fast delivery for lightweight and urgent orders.
  • Sea Freight Express – Cost-effective shipping for large and bulk orders.
  • China–Europe Railway Express – An economical solution for shipments to Europe.

Available shipping methods are displayed during checkout based on your destination.

How much does shipping cost?

Shipping charges are calculated automatically based on the product weight, package dimensions, shipping destination, and selected shipping method. The exact shipping cost is displayed at checkout before payment.

Do you offer free shipping?

Yes.

We offer free standard shipping on orders of US$69 or more shipped to the United States and Australia (excluding remote areas and expedited shipping).

  • Orders below US$69 incur a standard shipping fee of US$6.99.
  • Orders shipped to Canada are subject to a flat shipping fee of US$12.99.
Are there additional shipping fees for remote areas?

Yes.

Some destinations, including islands, remote regions, and rural locations, may incur additional carrier surcharges. If your address falls within a remote delivery area, our customer service team will notify you before shipment if an extra fee applies.

Who is responsible for import duties and customs taxes?

For international orders, all import duties, customs fees, VAT, and other taxes are the responsibility of the recipient. These charges are determined by your local customs authority and are not included in the product or shipping price.

What happens if my package is held by customs?

Customs authorities may inspect international shipments at random.

If customs clearance is delayed due to local regulations or additional documentation requirements, buyers may be required to cooperate with customs authorities. Charges resulting from customs clearance are the responsibility of the recipient.

Can my order be shipped in multiple packages?

Yes.

If the products in your order are stored in different warehouses, they may be shipped separately. Each shipment will have its own tracking number, and no additional shipping fee will be charged for split shipments.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number. You can use the tracking information to monitor your shipment throughout the delivery process.

What should I do if my tracking status shows "Delivered" but I haven't received my package?

Please first check with:

  • Family members
  • Neighbors
  • Property management or reception
  • Parcel lockers or collection points

If you still cannot locate your package, please contact our customer support within 7 days so we can initiate an investigation with the shipping carrier.

What should I do if my package arrives damaged?

Please inspect your package immediately after delivery.

If your items arrive damaged, please provide:

  • Photos of the outer packaging
  • Photos of the damaged products

within 48 hours of receiving the shipment. After verification, we'll arrange a replacement or an appropriate refund according to the situation.

What happens if my package is lost during shipping?

If the shipping carrier officially confirms that your package has been lost during transit, you may choose either:

  • A free replacement shipment, or
  • A full refund of the product value.
Can I cancel my order after it has been shipped?

Once an order has entered the shipping process and has been handed over to the carrier, it cannot be canceled while in transit. If you need assistance, please contact our customer support team.

What happens if an item is temporarily out of stock?

If an item becomes unavailable after your order is placed, we'll contact you within 24 hours and offer one of the following options:

  • A full refund
  • Waiting for the item to be restocked
  • Selecting a replacement product
Are all products eligible for international shipping?

Not always.

Certain products, including liquids, powders, pure batteries, magnetic products, high-power electronic devices, and restricted goods, may require special shipping arrangements or may not be eligible for standard international shipping.

Please contact our customer service team before placing your order if you're unsure.

Why is my shipment taking longer than expected?

International shipping may occasionally experience delays due to factors beyond our control, including:

  • Customs inspections
  • Port congestion
  • Flight cancellations
  • Severe weather
  • Peak shopping seasons
  • Local courier delays
  • Natural disasters

We'll continue to monitor your shipment and provide assistance whenever possible.

Frequently Asked Questions(B2B)
Our customer support is available Monday to Friday
Average answer time: 24h
View more
Who can apply for a B2B account?

We welcome retailers, distributors, wholesalers, online sellers, procurement companies, outdoor brands, corporate buyers, and organizations looking for reliable outdoor gear suppliers. If you're unsure whether you qualify, simply contact us and we'll be happy to review your application.

What products are available for wholesale?

Our wholesale catalog includes a wide range of outdoor products such as camping equipment, hiking gear, tactical accessories, travel essentials, survival gear, and other outdoor lifestyle products. Product availability may vary depending on inventory and production schedules.

Is there a minimum order quantity (MOQ)?

MOQ depends on the specific product and whether customization is required.

  • Standard wholesale products generally have low or flexible MOQs.
  • Customized or private label products may require higher minimum quantities.

Please contact our sales team for product-specific requirements.

Do you offer bulk discounts?

Yes.

We provide volume-based pricing for bulk purchases. The larger your order quantity, the more competitive your pricing can be. Please send us your product list and estimated quantities for a customized quotation.

Can I request a custom quotation?

Absolutely.

Simply provide:

  • Product names or links
  • Estimated quantities
  • Destination country
  • Any customization requirements

Our sales team will prepare a detailed quotation as quickly as possible.

Can you add my logo to the products?

Yes.

Logo printing, laser engraving, woven labels, custom packaging, and branded accessories are available for many products. The available branding methods depend on the product type and order quantity.

How long does production take?

Lead times vary depending on the order.

Typical timelines are:

  • In-stock wholesale orders: 3–10 business days
  • OEM/ODM production: approximately 20–45 days

Shipping time will depend on the destination and shipping method.

Do you ship internationally?

Yes.

We work with customers worldwide and can arrange international shipping by express courier, air freight, sea freight, or railway (where available).

Our team will recommend the most cost-effective shipping solution based on your order.

What payment methods do you accept?

We generally accept:

  • Bank Transfer (T/T)
  • PayPal
  • Credit Cards
  • Other payment methods depending on the order

Payment terms for long-term partners can be discussed individually.

Can I order samples before placing a bulk order?

Yes.

Sample orders are available for most products so you can evaluate quality, materials, and workmanship before placing a larger order.

How do I become a distributor?

We're always looking for long-term distribution partners.

If you're interested in representing OutGearPro in your market, please submit your company information, sales channels, and target market through our inquiry form. Our team will contact qualified applicants.

How can I request a quotation?

You can submit the inquiry form on this page or contact our sales team directly.

To receive a faster quotation, please include:

  • Product name or link
  • Quantity
  • Shipping destination
  • Customization requirements (if any)

We'll respond as soon as possible with pricing and delivery details.

Why choose OutGearPro as your B2B partner?

We are committed to providing:

  • Competitive wholesale pricing
  • Reliable product quality
  • Flexible OEM/ODM solutions
  • Worldwide shipping
  • Professional customer support
  • Fast quotation and responsive communication
  • Long-term partnership opportunities

Whether you're sourcing products for retail, distribution, or your own brand, we're here to help your business grow.

Do you provide private label outdoor gear?

Yes. We offer private label solutions for selected outdoor products, including logo printing, custom packaging, labeling, and branding services to help businesses build their own outdoor product lines.

Which countries do you serve?

We work with B2B customers across North America, Europe, Australia, the Middle East, Southeast Asia, and many other international markets. If your country is not listed, please contact us to discuss shipping options.

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