Our store offers a 30-day return policy. Consumers may apply for a product return within 30 days after signing for the goods.

Order Cancellation Rules

Consumers may apply for order cancellation within 7 days after placing an order. Our standard order processing cycle includes order review, stock preparation and pre-shipping arrangements, which will be completed within 24 hours after order placement.

Order Cancellation Eligibility: An order can be successfully cancelled without additional restrictions if the cancellation request is submitted before the product is shipped and within the 7-day order cancellation validity period specified on our official website.

To be eligible for return, the product must be kept in its original intact condition upon receipt, unworn and unused, with original tags and packaging intact. Consumers are also required to provide the shopping receipt or valid proof of purchase for return processing.

To submit a return application, please contact us via email at hello@outgearpro.com. Once your return application is approved, we will provide you with a return shipping label, along with detailed return instructions and the shipping address. Any products returned without prior application will not be accepted or processed.

Return Shipping Address: 5th Floor, Factory 1, No. 308 Beiyuan Road, Beiyuan Sub-district, Yiwu City, Zhejiang Province

If the return is initiated due to personal reasons of the consumer, the return shipping fee shall be borne by the consumer, and the specific fee shall be subject to the standard charges of the selected courier company.

If product damage, incorrect delivery or other issues caused by our store occur, consumers are exempted from all return shipping fees.

For any inquiries regarding returns, please feel free to contact us via email at hello@outgearpro.com at any time.

Handling of Damaged and Defective Products

Please inspect your goods promptly upon receipt. If you find any defects, damage, or receive products that do not match your order, please contact us immediately. We will verify and resolve the issue in a timely manner.

Special Categories: Non-Returnable Products

The following special product categories are not eligible for returns: perishable goods (including food, flowers, plants, etc.), customized products (including exclusive and personalized custom items), and personal care products (including beauty and skincare products). In addition, flammable and explosive items, hazardous chemicals, gaseous dangerous goods and other hazardous materials are not eligible for return.

Furthermore, all promotional discounted items and gift cards are final sale and cannot be returned once purchased. Please contact us to confirm the return eligibility of any product if you have any doubts.

Exchange Policy

The most efficient way to exchange a product is to first submit a return application for the original item. Once the return application is approved and processed, you may place a new order for your desired product.

Refund Policy

We will notify you of the refund application result immediately after we receive and inspect the returned product. Once the refund is approved, the funds will be returned to your original payment account.

Please note that delays may occur due to the settlement processes of banks and credit card platforms. After we initiate the refund, it may take up to 14 working days for the funds to be credited to your account. We appreciate your understanding.