1.Order Processing Lead Time
1.1 Order Processing Time
Orders paid before 16:00 on the same day will be packed, handed over to logistics providers and uploaded with tracking numbers within 1-2 working days.
Orders paid after 16:00 on the same day, on weekends or on public holidays will be processed on the next working day.
1.2 Transit Time
The transit time starts after order processing, ranging from 14 to 40 days. No unjustified order cancellation is acceptable for shipped items during transit.
1.3 Overselling / Temporary Stock Shortage
Our customer service team will contact buyers actively within 24 hours and provide three solutions: full refund, waiting for restock, or style replacement.
We provide 4 shipping methods for independent selection at checkout:
2.1 Air Express Line (Air Freight + Customs Clearance + Final Delivery)
Lead Time: 7–12 days for Europe and America; 3–6 days for Southeast Asia. It is a cost-effective option and the first choice for restocking light and small best-selling items.
2.2 Sea / Railway Express Line (Ocean Freight / China-Europe Railway)
Lead Time: 25–40 days for sea freight to Europe and America, 18–28 days for railway freight to Europe and America; 7–15 days for sea freight to Southeast Asia. With the lowest unit price, it is suitable for bulk stock purchases, large furniture and hardware items.
All lead times are for reference only. Customs inspection, port congestion, peak-season warehouse overload, and local logistics strikes are beyond the merchant’s control and shall not serve as the basis for compensation claims.
3.1
Shipping fees are automatically calculated based on product weight, volume and destination, and displayed in real time on the checkout page.
3.2 Free Shipping Policy
Free standard shipping is available for single orders of no less than 69 US dollars delivered to the United States and Australia (excluding remote areas and expedited shipping). A basic shipping fee of 6.99 US dollars will be charged for orders under 69.9 US dollars. A flat basic shipping fee of 12.99 US dollars applies to all orders across Canada.
3.3 Remote Area Surcharges
Logistics providers will charge additional surcharges for remote areas (including islands, remote states and inland towns). Buyers may consult customer service for verification before placing orders, and all incurred surcharges shall be borne by buyers.
4.1
All import duties, value-added taxes and customs clearance miscellaneous fees incurred by international cross-border parcels shall be borne solely by the recipient. The merchant will not advance or reimburse any such fees.
4.2
Customs authorities of various countries conduct random inspections. In case of parcel detention or return due to incorrect declared product name or value, all relevant shipping fees and taxes shall be borne by the buyer.
4.3
Buyers shall provide accurate recipient information (including full name, postal code, address and tax ID). Any losses arising from unsuccessful customs clearance or delivery due to incorrect information shall be the buyer’s responsibility.
If items in a single order are stored in different warehouses, the order will be shipped in multiple parcels with no additional shipping fees charged. A separate logistics tracking number will be provided for each parcel.
6.1 Delivered but Unreceived Parcels
Please check with property guards, neighbors or parcel stations first, and contact our customer service within 7 days for assistance with inquiry if the parcel shows delivered but is not received.
6.2 Transit Damage & Shortage
Buyers shall provide photos of damaged outer packaging and real product photos within 48 hours after parcel signing. After verification, we will arrange free reshipment or partial refund.
6.3 Logistics Loss
Once the logistics provider confirms parcel loss, buyers can choose either free reshipment or full refund. No compensation will be provided for indirect losses beyond the product value.
Liquids, powders, high-power electrified products, magnetic items, pure batteries, counterfeit products and controlled items cannot be shipped via standard channels. Please consult customer service to confirm available shipping channels before placing orders. Any losses caused by concealing product categories leading to customs detention shall be borne by the buyer.
The merchant shall not be liable for delivery delays caused by uncontrollable factors including global port congestion, flight cancellations, temporary strict customs inspections, local logistics strikes, natural disasters and epidemic control measures. We will synchronize real-time logistics updates and try our best to follow up on parcel status.
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